Privacy Policy

Velan Info Services India Private Limited recognizes the importance of privacy and sensitivity to personal information. As handlers of data, we have a professional obligation to keep all classified information we receive from data subjects confidential.

Velan is committed to protecting any personal information/data that is collected, held, processed, or used by Velan during provision of our services or product. The Velan Privacy Policy outlines how we manage the personal information of employees, stakeholders (both internal & external), and all personnel directly or indirectly involved.

Velan is responsible for the personal information we handle. To ensure our accountability, we have developed this Policy and trained our employees, contractors, agents, and all third parties about our policies and practices. We reserve the right to modify this Policy from time to time.

If we make any material changes, we will notify you by updating the Policy on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

This privacy policy explains how Velan uses and protects any information that you give when you use our website or when we ask you to provide certain information by which you can be identified. This is to assure that those data will only be used in accordance with this privacy statement.

This privacy policy is applicable for all customers, candidates seeking employment at Velan, employees, contractors, and suppliers whose personally identifiable information (PII) is collected, maintained, and/or processed by Velan.

The statutes and regulations applied are:

Velan may collect, maintain, and use your personal data that may have been provided to various departments including but not limited to Human Resources, Talent Acquisition, Finance, Marketing, Sales, and Travel.

What We Collect

Velan collects Personal Information through our website or applications, and in connection with business transactions, business partner relationships, and sales channel interactions. The types of personal information we collect may include:

• Name, mailing address, city, state, zip, phone number, and email address
• Bill payment details including credit or debit card numbers, expiration date, and cardholder name
• Demographic information such as job title

Personal Information from Third-Party Sources

If you interact with a third-party service to visit our sites (e.g., Facebook Connect, Google Sign-In, or Twitter), or if you share content from our website through a third-party social media service, the third-party service may send us information about you.

Personal Information from Our Website

Whenever you visit or interact with our sites, we may collect Usage Information including:

• IP address or any other unique identifier assigned to your device
• Browser type, operating system, hardware, and mobile network information
• The URL that referred you to our sites
• Keywords searched which led you to our website
• Pages visited, links clicked, and time of visit

We use your personal information for everyday internal business purposes in order to provide our services, process your transactions, maintain your account(s), and provide customer service. Specifically:

• Internal record keeping and improving our products and services
• Sending promotional emails about new products, special offers, or other information
• Market research — contacting you by email or phone
• Customizing the website according to your interests
• Sharing with banks, processors, and card networks to process transactions
• Cooperating in investigations of suspected fraud or illegal activity
• Complying with federal, state, and local laws or government regulations
• Contacting you and responding to your questions or requests

Velan does not sell or rent any of your personal information, nor share it with third parties for marketing purposes without your prior permission.

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. No method of transmission over the Internet is 100% secure; however, we strive to use commercially reasonable means to protect your personal information.

In the event that your sensitive personal information is accessed by an unauthorized individual and misuse is reasonably possible, we will notify you of the unauthorized access. Notification may be given by e-mail, writing, or phone at our sole discretion.

Velan enters into all necessary agreements including Data Protection agreements with relevant service providers to safeguard personal data.

We use cookies to personalize content and to analyze our traffic. A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. Data is used for statistical analysis purposes only.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For Personal Data that we have about you:

Residents of the European Union and California are entitled to the following Data Protection rights:

• Ask us to access, correct, update, or request deletion of Personal Information at any time
• Object to processing of Personal Information and ask us to restrict processing or request portability
• Opt-out of marketing communications by clicking the "unsubscribe" link in our emails
• Withdraw consent at any time — withdrawal will not affect prior lawful processing
• Complain to a Data Protection Authority (please notify Velan at least 36 hours prior)
• Velan will not sell the personal information of consumers of any age

Under certain circumstances, Velan will disclose personal information:

• When required or authorized by law (e.g., court subpoena)
• When you have consented to the disclosure
• When the services we provide require us to share your information with third parties
• If we engage a third party for administrative services and they are bound by our Policy
• If the information is already publicly known

Velan will not discriminate against any personnel for exercising any of their rights under GDPR, DPDPA, or CCPA. This includes denying goods or services, charging different prices, or providing a different level of quality.

The ownership of the Company may change at some point in the future. In the event of a sale, merger, public offering, or bankruptcy, your information may be shared with the person or business that owns or controls it. Opting out of receiving information from third parties will not affect our right to transfer your information to a new owner, but your choices will continue to be respected regarding the use of your information.

We reserve the right to change or supplement this Privacy Policy at any time. If we make any substantial changes (including with respect to how we use customer identifiable information) we will notify you by posting a prominent announcement on our website thirty (30) days prior to implementing the change, to the extent commercially possible.

Your continued use of the Velan websites following the posting of changes to these terms will mean that you accept those changes.