About the Client:

The client is a Seattle-based eCommerce company that sells traditional Eastern clothes and accessories.

Challenges Faced By Client:

The client’s ecommerce website faced severe competition in the online retail marketplace and required an efficient method of better delivering products and satisfying customers. The company intended to increase sales and retain existing clients by correctly tracking delivery and billing. As a result, the company needed a CRM software solution to improve the shopping experience and obtain vital insights into client preferences.

Our Solutions:

VelanApps opted to create a customized CRM software platform tailored to the client’s specific needs, which actively records consumer data throughout their buying journey. We made sure that the consumer experience on our client’s website was as basic as possible, making it available to people from all walks of life. The rigorous data gathering was thoroughly evaluated to provide important insights into the customer mentality, allowing the client to create a distinctive and relevant customer experience.

Outcome:

Results showed a 50% improvement in customer retention due to faster product delivery and an improved shopping experience. The client claimed a 550% return on investment as a consequence of improved sales discussions and effective product distribution management and tracking.

Impact:

The CRM software solution improved the productivity of the sales process and streamlined the customer experience, resulting in higher customer retention. Accurate analysis of client preferences enabled us to deliver focused sales pitches that resulted in higher sales conversions. Additionally, services were given to customers faster, resulting in higher customer satisfaction. Consistent billing and order tracking resulted in effective product delivery and optimal performance.

Technologies: PHP, Laravel
Database: MySQL
Server: Linux