By kingsly jebaraj About The Client:
The client is a significant transportation company located in Pennsylvania that is responsible for the transportation of freight, which is a critical component of the manufacturing sector.
Challenges Faced By Client:
The transportation company sought to increase the speed of its business operations in order to contend with its competitors and secure a substantial portion of the available market. The company sought to enhance its operational performance and improve customer service by upgrading its legacy IT infrastructure. Consequently, the organization required a comprehensive Mobile App from a reputable provider.
Our Solutions:
VelanApps initiated the project by collecting business requirements, customer feedback, employee feedback, and other pertinent information in order to develop a scalable and adaptable mobile app. VelanApps created an architecture to serve services within the organization that are responsible for providing continuous customer support throughout the day. The mobile application enhanced performance by integrating the organization’s diverse verticals into a unified framework.
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Outcome:
The operational efficiency was nearly 40% increased by automating the entire customer experience from booking to completion through a mobile application. The experience was customized to meet the requirements of the customer, resulting in a 30% increase in the number of repeat customers.
Impact:
VelanApps mobility solution provided consumers with an exceptional experience by enabling them to communicate via mobile devices. The operating and management teams’ efficiency was enhanced by the solution, which was adaptable enough to address fluctuating costs and competition. Additionally, the volume of data collected and stored facilitated improved decision-making by automating manual processes and maintaining consistent monitoring.
Technologies: Java, PHP
Database: MySQL
Server: Linux