About the Client:

The client is a well-known retail business headquartered in Cleveland that dominates the retail and eating areas.

Challenges Faced By Client:

The retail chain was gradually losing customers as more switched to internet platforms, and the company sought to increase its social media presence. However, the organization was burdened with old infrastructure and struggled to integrate mobile apps and reap their benefits. As a result, the company recruited VelanApps to create a comprehensive mobile apps that would help it compete in the digital market.

Our Solutions:

VelanApps chose to deploy a scalable system that can be tailored to changing company and consumer requirements. VelanApps meticulously assessed the client’s business objectives and customer requirements to create a solution that met the needs of both the client and its customers. We incorporated multiple social media networks into the mobile app to not only provide the greatest possible experience to existing clients, but also to attract new consumers and pitch them on relevant items. We also provided valuable insights into collected client preferences.

Outcome:

A customer-centric digital strategy roadmap led to a 40% increase in consumer engagement and improved social interactions. The speed with which the consumer can access the application has been boosted by 30%, and any customer queries have been promptly resolved. Deep understanding of the customer’s psychology enabled the client to make better decisions.

Impact:

The integration of social media and mobile technologies created a dynamic corporate environment in which clients had immediate access to the company’s varied resources. Furthermore, the efficiency of mobile app developers improved tremendously. As a result, the company was able to compete effectively with its competitors since it provided a comprehensive experience for its clients in addition to its premium services. VelanApps was successful in integrating social collaboration and data with the existing corporate structure to create a strong business tool focused on growth.

Technologies: Java, PHP
Database: MySQL
Server: Linux